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How to Manage the Renewal Queue?

Courses, instructors, and providers each have their own renewal dates. The Renewal Queue shows which ones are approaching renewal. When any course, instructor, or provider is within 150 days of its renewal date, it is automatically added to the queue and stays there for 30 days. Once it reaches 120 days before renewal, it is removed from the queue. If a course is not renewed during this window, it will be automatically renewed on its renewal date.

Step 1: Click on the Queue icon from the top menu.

Step 2: From here, place your cursor over the menu on the left side of the screen to reveal your menu options. The renewal options include:

  • Course Renewals

  • Instructor Renewals

  • Provider Renewals

* Each option will work the same way. For the sake of this user-guide demonstration, we will be working within the Course Renewal process.

Step 3: Renew or Terminate

Renew: Click the checkbox within the Renew column to the right of the course you will be renewing.

Terminate: Click the checkbox within the Terminate column to the right of the course you will be terminating.

* To renew or terminate all courses in the list at the same time, click the checkbox directly underneath Renew/Terminate. This will select all available options.

Step 4: When you’ve made your selections, click Submit and confirm.

Option: If you have a lot of renewals to sort through, you can utilize filtering options. To do this, click the Filter icon in the upper, right-hand corner of the screen.

Filtering Options:
Course Name: Begin typing the course title you wish to filter by, courses will begin to auto-fill.

State/Designations: Any state/designation that is available will be listed, select the appropriate option from the drop-down menu.

Renewal Date (Day): Click the box to select the specific renewal date.

Renewal Date (Range): Click the box on the left to pick the starting date, then click the box to the right to pick a date further in the future to see renewals within that specific time frame.