Course Deletion / Removal
Overview of deletion permissions by role and course status
Course deletion - as well as deletion of any other assigned services or records - is handled carefully across the Quest CE platform to protect training records, both for compliance purposes and to make sure firms and individuals always have an accurate history of completed work.
Users cannot delete courses from their own profile - by design. This applies to pre-assigned courses (part of a firm program) as well as packages or courses purchased individually. Self-deletion is disabled across the board to prevent accidental removal of training in error.
Client Admins can delete a course from a user's profile, but only if it has not yet been started. Once a course is In Progress to any degree, it becomes locked down and can no longer be deleted by a client admin - since it must remain on record for the account.
Quest CE Support or your firm's assigned Account Executive may assist with these requests in rare exception cases - for example, a course assigned or purchased in error that was then inadvertently started, locking it from Client Admin removal. These requests are not immediate and are reviewed case-by-case for accuracy and necessity. Completed courses, however, cannot be deleted under any circumstances, even by Quest CE Support, for compliance with books and records requirements as well as executed program terms.