Last Name Not Accepted?
Troubleshooting mismatches in the Last Name field
During login, if you enter your password incorrectly, you may be prompted to complete a few verification fields to reset it. One of these fields asks you to enter your last name so it can be matched against your correct user profile on the platform.
If the Last Name field won't accept your entry, it's almost always because the value doesn't exactly match what's on file in your profile. E ven a small difference (an extra space, a missing hyphen, a typo, wrong case (upper or lower)) is enough to cause a mismatch.
What to check:
- Confirm the last name you're entering matches your official documentation exactly.
- If you're accessing a user profile in the NAIC portal, remember that last names are case sensitive: try entering it in all lowercase.
Still stuck? We're happy to connect you with a Live Support Rep to help get your profile updated to match and ensure you can login successfully.