Who should I contact at Quest CE for support?
Understand the various support channels available at Quest CE
Quest CE offers two primary support channels depending on your role and the nature of your request.
General Support
Quest CE's online support team is available during regular business hours to assist users with a wide range of needs, including:
- Submitting CE training completion records to a state or designation board for transcript credit
- Login troubleshooting and password reset assistance
- General platform questions for users or website issues related to accessing Renaissance
To reach the support team, email support@questce.com.
Dedicated Account Management
Client Administrators who are enrolled in a firm program with Quest CE also have access to a dedicated Account Executive (AE). Depending on the Support Tier purchased within your program terms, a firm's AE is the best point of contact for:
- Program renewal and contractual inquiries
- Adding or modifying services within your firm's Quest CE program
- Learning about new program offerings
- Guidance on rolling out services to your enrolled user population
Client Admins can reach out directly to their assigned AE for these firm-level inquiries.
Not sure who to contact?
When in doubt, start with support@questce.com. If your inquiry is better suited for an Account Executive, the support team will connect you with the right person. We're committed to making sure every question gets to the right place.